Support
We’re a small studio and we read every message. The fastest way to reach us is email — we typically reply within 1–2 business days.
Please include the app name, your device, and a short description of the issue. We support Hairstyle AI, Plant AI, Plate AI, Stellara, Scan+, Sign+, CodeGlass, Fax+, Second Number, Noor, Beam, CleanSpace, CoinLens and Pace.
Frequently asked questions
How do I manage or cancel a subscription?
Subscriptions are billed by Apple or Google. Manage or cancel anytime in your Apple ID settings (Settings → your name → Subscriptions) or Google Play (Play Store → Payments & subscriptions). Cancelling stops future renewals; access continues until the end of the current period.
How do credits work in the AI apps?
Hairstyle AI sells one-time credit packs rather than a subscription — nothing auto-renews. One credit is spent when you generate a new preview; browsing styles and colours costs nothing. If a generation fails, the credit is not consumed. Email us if a credit was deducted for a preview you never received and we will restore it.
What happens to my photo in the AI apps?
In Hairstyle AI your photo is uploaded to our servers and sent to a third-party AI service to render the hairstyle preview. The app asks for your explicit consent before the first upload, and declining cancels. Your photo is used only to produce your preview — never for identification, advertising or tracking — and it is not retained as a file. You can delete your data at any time from within the app or by emailing us.
What happens when I ask Lumo a question in Stellara?
Stellara keeps your birth details (name, date, time and place of birth) on your device and calculates your chart there. When you ask Lumo — the AI astrologer — a question, the app uses an on-device AI model if your device has one; otherwise your typed question and the chart facts needed to answer it (placements, aspects, transits and the like, derived from your birth details) are sent to our servers and on to a third-party AI service, gpt.ge, which phrases the answer. Your profile name is not sent. Those facts and your question are used only to answer you — never for identification, advertising or tracking — and they are not kept in a database once the answer comes back. Please don't type sensitive personal details into a question. Your journal stays on your device.
Do I need an account to use the apps?
No. Our apps work without any account or login. Some features (syncing, faxing, a second number, or AI generation) connect to our secure backend to function.
Where are my documents stored?
Scans and documents are stored on your device by default. They only leave your device if you choose to export, share, sync, or send them.
How do I request data deletion?
Delete content in-app or uninstall to remove on-device data. To request deletion of any data held by our backend, email us and we'll take care of it.
See also our Privacy Policy and Terms of Use.